Frequently Asked Questions

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FAQs

At SSD Logistix, we provide comprehensive logistics solutions, including:

  • 3PL: Warehousing, inventory control, picking, packing, and shipping

  • Storage: Flexible bulk, racked, and palletised options

  • Fulfilment: Complete B2B, e-commerce, and omnichannel services

  • Distribution: National and international delivery

  • Additional Services: Kitting, subscription boxes, returns, rework, and more

We specialise in logistics for a variety of sectors, including:

  • Pet supplies
  • Vitamins and supplements
  • Health and beauty
  • Homewares
  • Consumer lifestyle products
  • Fashion accessories and apparel
  • Gifts and stationery
  • Toys and games
  • Electronics
  • Books

3PL refers to outsourcing logistics operations such as warehousing, order fulfilment, and transportation to an external company.

Yes, we offer scalable solutions designed to handle seasonal surges. Our flexibility as a small business allows for flexibility of storage and fulfilment options across the year.

We guarantee 100% order accuracy with our fulfilment services. All of our team are expertly trained and have ample experience. In the rare event of an error, we take full responsibility and correct the issue at our expense. We will double-check all orders before dispatch to ensure they meet your exact requirements.

We guarantee that all orders will be fulfilled and shipped within the agreed service levels. If we miss the deadline, we won’t charge for the picking and packing costs associated with that order.

We guarantee that any lost or damaged stock in our warehouse will be reimbursed at cost. We take great care in managing your inventory to ensure it is stored securely and handled with care.

  • Bulk storage
  • Racked storage
  • Palletised storage
  • Box storage
  • Overflow storage

Yes, we integrate with leading e-commerce platforms such as Amazon, Shopify, WooCommerce, and more.

Absolutely. We provide both Fulfilment by Amazon (FBA) and Fulfilment by Merchant (FBM) services. We help businesses navigate Amazon’s strict packaging and labelling requirements to ensure compliance and timely deliveries.

Yes, we offer comprehensive returns management services, ensuring quick refunds, seamless product returns, and rapid replenishments. We make the returns process as simple and efficient as possible for both you and your customers.

Kitting refers to bundling multiple products together into a single package. We offer custom kitting solutions and bundling options from simple product bundles to bespoke gift boxes, tailored to your business needs.

We work with over 45 shipping partners, including Amazon Shipping, APC, DHL, EVRI, Royal Mail, UPS, DX, and more. Our partnerships ensure cost-effective and efficient delivery options for both domestic and international shipments, ensuring to find the right fit for your products

Yes, SSD Logistix offers international distribution services. We have extensive experience with global shipping, freight forwarding, and navigating customs regulations. Whether you’re shipping within the UK or abroad, we ensure timely and compliant deliveries.

Our warehouses are equipped with 24/7 security systems, ensuring that your goods are stored in a safe and secure environment. We also maintain strict processes for managing inventory to ensure the highest levels of security and accuracy.

No, we do not charge any set-up fees. Whether you’re a small start-up or a large enterprise, you can begin working with us without any upfront costs.

No, unlike most fulfilment partners, we don’t require any minimum order size. Whether you need to store a single pallet or manage large-scale fulfilment, we can accommodate your needs.

We guarantee that your inventory will be received and ready to pick within 48 hours of arrival at our warehouse. We also offer rapid booking and putting away of stock, typically within a 24-48 hour time frame.

Yes, our Warehouse Management System (Mintsoft) allows you to track orders in real time. You can access order status, dispatch information, and stock levels at any time from any device with internet access.

Our cloud-based Warehouse Management System provides real-time insights into stock levels, helping you manage fluctuations with ease. We also offer flexible storage and fulfilment options to scale with your changing needs.

Getting started is easy! Simply contact us via our website enquiry form system or call our customer service team on 01789777905 and we’ll set up a consultation to discuss your logistics needs. From there, we’ll tailor a solution that fits your business.

Yes, we can handle specialist requirements, including pallet distribution, and multi-site deliveries.

We manage freight shipments and are equipped to handle all related paperwork for imports and exports. 

We offer full UK coverage and international delivery across Europe, North America, Asia, and more.

No, there are no long-term commitments. You can store with us for as long (or as short) as you need. 

Yes, containers can be delivered directly to our site. We’ll also handle the unloading and check-in process.

Yes, we can pack using your branded materials and include marketing inserts or leaflets as needed.

All returns are logged, checked, and processed based on your policy, whether that’s restocking, repacking, or disposal.

Yes. We assemble, label, and package everything from toiletries to promotional gift sets, ensuring each unit is retail or platform ready.

Yes. We provide barcode updates, country-specific labelling, and packaging adjustments to help you comply with market or channel requirements.

Yes. We manage B2C and B2B subscription fulfilment, including custom packing, bundling, and pre-staging.

Find out how we can help scale your business

For any enquiries or to request a quote, use the contact details below, or fill out the form and we’ll get back to you within 24 hours.

Phone

01789 777905

Address

Whitehill Cottage Yard
Units 1 & 3 Kineton Road
Oxhill
Warwickshire
CV35 0RH